FinitePost Date: June 10, 2017Applications 0Views 373 Job Overview Type: Contract Location: Canberra, ACT Reference NumberPlease quote this reference number. JS(GL)22278_1 Job type: Contract DESCRIPTION Skills FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights. We are looking to engage an experienced Video Conferencing-Tech Support for a period of 6 months with a leading telecommunications client. Key Role Responsibilities: Managing the scheduling and launching of video calls Troubleshooting callers with access problems Providing in-conference support such as changing layouts, muting and unmuting participants, etc. Endpoint Maintenance Run test calls Run training sessions to demonstrate best practices for video conferencing. Coordinate technical issue resolution for video conferencing and AV issues with managed service desk Open trouble tickets with the relevant teams if required Provide documentation in form of laminated cheat sheets in conference room Provide support for video conference events, and preparation of such events, as directed by the user Provide a clear and helpful interface between the Managed Collaboration Service team and the end-user when supporting conference events or troubleshooting incidents outside of a conference event Provide a clear and helpful interface between the Managed Collaboration Service team and the end-user when supporting client’s events or troubleshooting incidents outside of an event Provide direct assistance to the user community following best practices for scheduling video conferences and assist with any part of the booking life cycle (ie modification or cancellation) Provide direct assistance to the user community following best practices for utilising the client’s conferencing and AV facilities as required Provide direct assistance to the user community following best practices for creating, attending and running a video conference Provide focused executive support and assistance for video conference and client events to ensure smooth operations Track and document all requests for reporting purposes Only Australian citizens will be considered for the role. FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts. We are committed to environmentally friendly practices in both our own operations and our work with clients. To be considered please send applications to (see below) or contact Anu Ananth to discuss further. FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies. FinXL encourages applications from Aboriginal and Torres Strait Islander people. Location Canberra, ACT Start date – Rate – Contact FinXL Professional ServicesPlease send Resumes (CV’s) as WORD (any version) attachments. submit Duration – Submitted 08/06/2017 JS(GL)22278_1 Please mention you found this role on Jobzilla Apply Now Job Detail Offerd Salarynegotiable Career LevelOthers Experience3 Years INDUSTRYTech / IT QualificationDiploma Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. 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