TECHNICAL SPECIALIST – VERINT WFM (S12)

Finite
  • Post Date: July 17, 2017
  • Applications 0
  • Views 541
Job Overview

Type: Contract

Location: Sydney

Reference Number
Please quote this reference number.

JS(JG)21143_1

Job type: Contract

DESCRIPTION

Skills

This is a great role for a Technical Specialist with knowledge and experience in Verint WFM.

The primary purpose of this role is to facilitate the delivery of managed services and technical support for Verint WFM on customer premises and remotely.

You will be responsible for:

Meeting or exceeding customer service SLAs
Taking ownership of customer issues escalated to you and update the incident manager and customer as appropriate.
Manage work flow to ensure Major Network or Sensitive Customer Faults are prioritized
Ensure interactions & incidents are updated in ServiceNow & Remedy

You will have the following experience:

An Information & Communications Technology (ICT) technical & Operational background 
Knowledge/experience with Verint WFM technology 
Thorough understanding of ITIL and extensive experience working in an ITIL environment.
Avaya Contact Centre experience

This is a 2 month contract role that would suit an IT Support Specialist with a strong Verint WFM background.

Location

Sydney

Start date

Rate

Contact

FinXL Professional Services
Please send Resumes (CV’s) as WORD (any version) attachments.

submit

Duration

JS(JG)21143_1


http://www.finite.com.au/jobs/id/EDE9900DAD64385D?source=8866B29DF0D2817AFBCEBD5DE52502

Job Detail
  • Offerd Salarynegotiable
  • Career LevelManager
  • Experience3 Years
  • INDUSTRYTech / IT
  • QualificationDiploma
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