FinitePost Date: July 17, 2017Applications 0Views 5303 Job Overview Type: Contract Location: Sydney Reference NumberPlease quote this reference number. JS(JG)21143_1 Job type: Contract DESCRIPTION Skills This is a great role for a Technical Specialist with knowledge and experience in Verint WFM. The primary purpose of this role is to facilitate the delivery of managed services and technical support for Verint WFM on customer premises and remotely. You will be responsible for: Meeting or exceeding customer service SLAsTaking ownership of customer issues escalated to you and update the incident manager and customer as appropriate.Manage work flow to ensure Major Network or Sensitive Customer Faults are prioritizedEnsure interactions & incidents are updated in ServiceNow & Remedy You will have the following experience: An Information & Communications Technology (ICT) technical & Operational background Knowledge/experience with Verint WFM technology Thorough understanding of ITIL and extensive experience working in an ITIL environment.Avaya Contact Centre experience This is a 2 month contract role that would suit an IT Support Specialist with a strong Verint WFM background. Location Sydney Start date – Rate – Contact FinXL Professional ServicesPlease send Resumes (CV’s) as WORD (any version) attachments. submit Duration – Submitted 11/07/2017 JS(JG)21143_1 http://www.finite.com.au/jobs/id/EDE9900DAD64385D?source=8866B29DF0D2817AFBCEBD5DE52502 Apply Now Job Detail Offerd Salarynegotiable Career LevelManager Experience3 Years INDUSTRYTech / IT QualificationDiploma Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at [email protected] DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) Data Entry Clerk on January 5, 2018 Part Time POSITION available!!! on September 27, 2017 Contract Virtual Assistant/$47/hr Typing Job at Home – Apply Today, Start Tomorrow on September 10, 2017 Contract NETWORK ENGINEER on July 17, 2017 Contract PROJECT COORDINATOR on July 17, 2017 Contract FRONT END DEVELOPER on July 17, 2017 Contract FRONT END DEVELOPER (M20) on July 17, 2017 Contract ACCOUNT MANAGER on July 17, 2017 Permanent PROCUREMENT CONTRACT MANAGER on July 17, 2017 Contract FRONT END PHP DEVELOPER on July 17, 2017 Contract Contact the Job Doctor Email Your IssuesPhoneThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.