TECHNICAL SERVICES MANAGER

Finite
  • Post Date: June 9, 2017
  • Applications 0
  • Views 59
Job Overview

Type: Contract

Location: Gold Coast

Reference Number
Please quote this reference number.

JS(MM)21991

Job type: Contract

DESCRIPTION

Skills

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including, Telecommunications, Commercial, Government and Finance.

We are looking for a Technical Services Manager to be based on the Gold Coast. Manage and lead a regional portfolio of IT professionals engaged in the support and preventative maintenance of information technology, and drive the development of a customer and results-oriented culture.

You will also coordinate the increased capacity of IT resources locally to support the increase in demand due to a major event next year. 

Key responsibilities:

  • Monitor outputs of the regional unit and utilise best practice and continuous improvement principles to enhance service delivery and contribute to corporate objectives and initiatives.
  • Provide high quality advice to senior management and our customer agencies on IT support related issues, information technology systems, services and strategic initiatives.
  • Build and maintain positive relationships with clients through continual engagement and communication, and a pro-active approach to service delivery.
  • Manage the budget, operations and 24 x 7 response of the Technology Support regional unit and ensure it is well resourced, organised and capable.
  • Lead risk management and compliance management audits and implement innovative strategies to mitigate and resolve IT related risk.

We are looking for someone who has a passionate for delivering high value customer experience and who thrives for excellent in delivery. You will have an eye for efficiencies and be continuously looking for ways to improve services and processes. Ideally you will have come from a Service Delivery Management, Desktop Team Leader or Service Desk Manager background. 

This contract will be offer on an 10 month contract based at Surfer Paradise.

If you are interested and would like to know more, please apply now or contact Mellissa.

Location

Gold Coast

Start date

Rate

Contact

FinXL Professional Services
Please send Resumes (CV’s) as WORD (any version) attachments.

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Duration

Job Detail
  • Offerd Salarynegotiable
  • Career LevelManager
  • Experience3 Years
  • INDUSTRYTech / IT
  • QualificationDiploma
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