PaxusPost Date: November 9, 2018Applications 0Views 120 Job Overview The Contact Centre and Hosting Technical Delivery Manager (TDM) role provides senior operational advice, support and technical expertise in the design, development, implementation, maintenance and operational assurance of the departments Contact Centre and Hosting environment. The role is also the dedicated System Owner for the MNS Hosting System which provides a virtual hosting platform to support the delivery of many critical MNS services. The role primarily delivers a BAU function aligned with the delivery, performance, maintenance and growth of the departments Contact Centre and Hosting solutions. The position is also required to work closely with pre-sales focusing on the design and supportability elements of in scope Contact Centre and Hosting solution architecture. The role will require knowledge of ITIL methodology. This will involve the use of Incident, Change and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure that Contact Centre and Hosting performance levels are exceeded. The role is required to lead a virtual team of (5 to 15) Contact Centre, Data Base and Pre- Production Engineers in the successful development, operation and maintenance of the departments infrastructure and application based Contact Centre and Hosting services. Requirements : Previous history of operating in delivery focused position. Previous experience utilising Genesys and Cisco (mandatory) Australian Citizenship Existing or ability to gain security clearance To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Natasha Cutler on 02 6151 9208. Please quote our job reference number: 200182454. Apply Now Job Detail Salary - Reference Number200182454_4 External Form Linkhttps://goo.gl/Adi8fh Apply Now Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at firstname.lastname@example.org DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) Housing Manager on April 24, 2019 Implementation Coordinator on April 24, 2019 Telephony Engineer on April 23, 2019 Account Manager – Technology on April 23, 2019 Database Administrator on April 22, 2019 Wintel/SOE Specialist on April 18, 2019 Senior Manager Analytics and Insights on April 18, 2019 IT Security Analyst on April 18, 2019 Cloud Infrastructure Specialists on April 18, 2019 Senior Network Engineer on April 18, 2019 Contact the Job Doctor Email Your IssuesPhoneThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.