PaxusPost Date: January 11, 2019Applications 0Views 106 Job Overview The Contact Centre and Hosting Technical Services Manager (TSM) role provides senior operational advice, support and technical expertise in the design, development, implementation, maintenance and operational assurance of the departments Contact Centre and Hosting environment. The role is also the dedicated System Owner for the MNS Hosting System which provides a virtual hosting platform to support the delivery of many critical MNS services. The role primarily delivers a BAU function aligned with the delivery, performance, maintenance and growth of the departments Contact Centre and Hosting solutions. The position is also required to work closely with pre-sales focusing on the design and supportability elements of in scope Contact Centre and Hosting solution architecture. The role will require knowledge of ITIL methodology. This will involve the use of Incident, Change and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure that Contact Centre and Hosting performance levels are exceeded. The role is required to lead a virtual team of (5 to 15) Contact Centre, Data Base and Pre- Production Engineers in the successful development, operation and maintenance of the departments infrastructure and application based Contact Centre and Hosting services. Requirements : Previous history of operating in delivery focused position. Previous experience utilising Genesys and Cisco Australian Citizenship Existing or ability to gain security clearance To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Natasha Cutler on 02 6151 9208. Please quote our job reference number: 200182454. Apply Now Job Detail Salary130000 - 150000 Reference Number200182454_12 External Form Linkhttps://goo.gl/RECiDU Apply Now Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at email@example.com DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) Devops Analyst on March 21, 2019 Systems Engineer on March 21, 2019 Systems Engineer on March 21, 2019 Systems Engineer on March 21, 2019 Systems Engineer on March 21, 2019 CRM Developer on March 21, 2019 Security Consultant on March 21, 2019 Business Analyst on March 21, 2019 Security Consultant on March 20, 2019 Test Analyst on March 20, 2019 Contact the Job Doctor Email Your IssuesCommentsThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.