SERVICE DESK ANALYST

Finite
  • Post Date: July 16, 2017
  • Applications 0
  • Views 2424
Job Overview

Type: Contract

Location: Brisbane

Reference Number
Please quote this reference number.

JS(MC)22877

Job type: Contract

DESCRIPTION

Skills

The Finite Group are currently seeking to engage 2 x Service Desk Analysts to join our Client, a well recognised provider within the Healthcare Industry Sector on initial 6 month contacts. These positions will be based in Brisbane CBD.

The Service Desk Analysts will be required to be responsible for the daily operations of the Service Desk team ensuring that Client and external ICT customers and end users are receiving the appropriate assistance as defined within the Service Catalogue.

Additionally your tasks will be in line with the recorded Service Level Agreements (SLA) as you will be the primary contact point for all technology related issues and is required to accurately record, troubleshoot, resolve and escalate (where necessary) these issues accordingly.

Further to this, the Service Desk Analyst will be required to undertake the following key responsibilities and tasks as requested;

  • Perform a range of varied work activities in a variety of structured environments and understands and uses appropriate methods, tools and applications.
  • Receives and handles requests for support following agreed procedures.
  • Response to requests for support by provisioning information to enable incident resolution and promptly allocates unresolved calls as appropriate.
  • Maintains records and advises relevant persons of actions taken.
  • Assists in the investigation and resolution of issues relating to applications.
  • Assists with specified maintenance procedures.
  • Initiates and monitors actions to investigate and resolve problems in systems and services.
  • Assists with the implementation of agreed remedies and preventative measures.
  • Acts as routine point of contact point.
  • Assists with the development of and applies client services standards to resolve or escalate clients service problems.
  • Carries out agreed operational procedures of a routine nature.
  • Contributes to maintenance, installation and problem resolution.
  • Installs of removes hardware and/or software, and associated connections, using supplied installation instructions and tools.

To be carefully considered for this opportunity, the Service Desk Analyst will be required to demonstrate the following technical expertise and personal attributes;

  • Related qualifications/certifications, with particular emphasis on service desk support and customer service in an ICT environment, will be highly regarded.
  • Experience in a related role that is focused on customer service in an IT environment.
  • Ability to understand and analyse an issue or problem to develop and implement a corrective action plan.
  • Have sufficient communication skills for effective dialogue with customers, suppliers and partners.
  • Is able to work in a team. and understandings; technical information when it is presented systematically and applies it effectively
  • Ability to commence ASAP

Interested applicants are urged to apply ASAP or phone to discuss this opportunity in detail further.

Location

Brisbane

Start date

ASAP

Rate

Contact

Finite IT Recruitment Solutions
Please send Resumes (CV’s) as WORD (any version) attachments.

submit

Duration

6 months

JS(MC)22877


http://www.finite.com.au/jobs/id/18ACA948AC8A2FFB?source=8866B29DF0D2817AFBCEBD5DE52502

Job Detail
  • Offerd Salarynegotiable
  • Career LevelOthers
  • Experience3 Years
  • INDUSTRYTech / IT
  • QualificationDiploma
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