PaxusPost Date: October 11, 2018Applications 0Views 207 Job Overview Our client is seeking a Service Desk Analyst to join their team based in Sydney CBD location. You will be responsible for managing incidents and service requests, engaging with customers on the status and managing suppliers to deliver service levels for a wide range of complex products and services. Key Responsibilities: Managing customer incidents and service requests. Resolve incidents and fulfill service request. NextManage third parties to ensure customer SLAs are met. Interacting with customers on status of incidents or service requests. Provided mentor support to first level team members. Update identifying gaps to existing procedures/work instructions. Manage and assist with escalations and service improvements. Provided weekly updates/mitigation of tickets. Assisting the Service Desk Team Manager with various requests/escalations. Assist the Subject Matter Expert with various duties and requests. Adhere to SLAs for Service Requests and Incident handling. Monitor and Manage Incidents and Service Requests queues. Participate and Adhere to jeopardy management processes. Role Requirements: Experience using Service Management tool such as; Service NOW or Remedy or similar. Must have AGSVA clearance – Baseline level. Experience providing support/service both phone based and customer facing. Proficient with MS Office suite. Motivated and works well within a team environment. To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Aaliyah Ismail on 02 9464 5704. Please quote our job reference number: 200181773. Apply Now Job Detail Salary20 - 25 Reference Number200181773_2 External Form Linkhttps://goo.gl/7qMg2u Apply Now Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at firstname.lastname@example.org DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) Credit Risk Modeller on June 24, 2019 Senior UX Designer on June 21, 2019 Mid-weight Frontend Developer on June 21, 2019 Sales Engineer on June 21, 2019 VMware Specialist (VRA) on June 21, 2019 Executive Assistant on June 21, 2019 Power BI Specialist on June 19, 2019 Solution Architect on June 19, 2019 Guidewire Developer on June 19, 2019 Multiple Application Support Roles on June 18, 2019 Contact the Job Doctor Email Your IssuesCommentsThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.