FinitePost Date: April 17, 2017Applications 2Views 3457 Job Overview Type: Contract Location: Sydney or Wollongong Reference NumberPlease quote this reference number. JS(RB)21189 Job type: Contract DESCRIPTION Skills Process Support Co-ordinator 12 Month Contract Sydney or Wollongong Our client, a global organisation is looking for a Process Support Co-ordinator to join them on a 12 month contract. This role primarily exists to provide support to the various IS teams in the area of IT support processes to ensure that IS services satisfy our customer’s requirements. ROLE OBJECTIVES Provide support to IS teams in the area of IT support processes Liaise with users, IS teams and key BU stakeholders to ensure the IT support services meet the needs of the business and fulfil the support process requirements ? Ensures policies, procedures and processes that support the IS department are in place and up to date Ensures IT support services delivered from Service Providers perform as contracted Identify innovative ways to improve IT support processes and/or drive down costs ROLE DELIVERABLES Manage Incident, Problem, Service Request and Knowledge Management support processes used to provide support to the client Monitors and report on relevant help desk metrics and service levels Manage day to day to operational performance & activities of the service provider (internal or external) to ensure the services meet the business’s requirements. Monitor performance of service provider (internal and external) services associated with IT support processes Assist in the development of a strategic direction for IT support processes to ensure they are aligned with the changing business objectives Look for innovative ways to drive down costs and improve the service Provide project support using IT support services Assist in the development of a Service Improvement Framework Develop and implement Service Improvement Plans for BANZ Assist in the mitigation of identified critical IS risks Lead, motivate, encourage and inspire the development of a strong, effective, efficient, ethical and professional IS team Communicate and build relationships outside IS REQUIRED QUALIFICATIONS AND EXPERIENCE Extensive and demonstrated knowledge of ITIL processes Over 5 years of IT support processes experience Some project management experience Experience in the development and documentation of support processes Experience in vendor management Able to travel between business sites in BANZ PREFERRED QUALIFICATIONS AND EXPERIENCE Tertiary and/or related qualification in relevant field of (Information Services or a Business related discipline) Formal ITIL qualifications and knowledge of service support and delivery processes Experience in the development of Service Improvement Programs Location Sydney or Wollongong Start date ASAP Rate Neg http://www.finite.com.au/jobs/id/FDA94E3B70247138?source=8866B29DF0D2817AFBCEBD5DE52502 Contact Finite IT Recruitment SolutionsPlease send Resumes (CV’s) as WORD (any version) attachments. [email protected] Reference NumberPlease quote this reference number. JS(RB)21189 Apply Now Job Detail Offerd Salarynegotiable Experience5 Years INDUSTRYOther QualificationDiploma Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at [email protected] DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) Coordinator, Student Systems Development on May 13, 2018 Full Time BUSINESS ANALYST – HRIS/SQL on July 17, 2017 Permanent BUSINESS ANALYST on July 17, 2017 Contract TEST ANALYST (M31) on July 17, 2017 Contract BUSINESS ANALYST – FIFO on July 17, 2017 Contract BUSINESS ANALYST ADE06235 on July 17, 2017 Contract TEST ANALYST (M31) on July 17, 2017 Contract UNIOR TECHNOLOGY BUSINESS ANALYST on July 17, 2017 Contract SENIOR DIGITAL/ERP BUSINESS ANALYST on July 17, 2017 Contract JUNIOR TECHNOLOGY BUSINESS ANALYST on July 16, 2017 Contract Contact the Job Doctor Email Your IssuesPhoneThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.