Level 1 IT Helpdesk Officer

  • Post Date: January 8, 2019
  • Applications 0
  • Views 149
Job Overview

Our growing client based in North Ryde is currently seeking a Level 1 Technical Support Officer to join their team for a 6 month initial contract with view for extension.

Key Responsibilities: 

  • Troubleshoot IT issues internal stakeholders and clients, you will be responsible for handling at first point of contact
  • Effectively liaise with internal second level teams and third party suppliers to ensure speedy resolution of customer issue.
  • Effectively communicate regular updates to customers on the status of their logged issues
  • Accurately record all customer issues in the IT Service Management tool (ServiceNow). 

 Key Requirements:

  • Minimum 12 months IT Helpdesk experience
  • Experience with Active Directory an advantage
  • Excellent communication skills, written and verbally
  • The ability to work autonomously
  • Professional presentation
  • The confidence to liaise with people across all levels internally & externally
  • A strong work ethic

To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Alyssa Lau on 02 9464 5658. Please quote our job reference number: 200184398.

Job Detail
  • Salary30 - 35
  • Reference Number200184398_3
  • External Form Linkhttps://goo.gl/SjYXtJ
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