Junior-Mid level Technical Software Support/Project Coordinator

Paxus
  • Post Date: October 13, 2017
  • Apply Before: November 10, 2017
  • Applications 0
  • Views 15
Job Overview

An awesome opportunity has become available for a Junior-Mid level Technical Software Support/Project Coordinator to join a growing organization on the Sunshine Coast! 

In this role you will be responsible for liaising with clients, providing administrative support and maintaining the accuracy of their data. To be successful in this role you will be proactive, deadline driven with excellent time management, along with having a strong customer focus.

Key Responsibilities:  

  • Work directly with major clients to support management of ongoing programs
  • Look after order vetting, order processing, script checking, client implementation/boarding, franchisee administration, card fulfilment, third party coordination and escalated technical support
  • Work closely with Product Development, Accounting, Sales, QA and Client Services teams
  • Learn the scope of existing products/practices to proactively assess any problems that may arise 
  • Participate in user acceptance testing and live/real time system cut over processes
  • Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
  • Coordinate with external vendors and partners  to escalate and resolve issues 
  • Ability to work independently
  • Utilize checks and validations to ensure all settlement outputs are generated as expected
  • Deal with all teams to ensure all bases of a project are covered such as design, programming, sales and billing/finance 

Main Skills Required:  
 

  • 3+ years of Customer Service/Tech Support experience
  • Ability to work within a web-based environment
  • Previous experience interfacing with large clients and/or vendors
  • Advanced computer skills in MS Office products
  • Ability to work well independently  and under pressure Excellent time management skills and ability to prioritize tasks
  • Energetic and driven with a strong sense of urgency
  • Relentless attention to detail, accuracy and functionality
  • Excellent communication skills, both written and verbal
  • Analytical, client-oriented and comfortable with routine tasks  
  • Adaptable to change with a strong desire to learn
  • Knowledge of POS systems would be an asset
  • Previous Project Coordination experience is an asset
  • Previous technical support experience would be an asset

Apply TODAY to find out more about this awesome opportunity!
 

To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Teagan Pope on 07 3339 5623. Please quote our job reference number: 200169671.

Job Detail
  • Salary65000 - 70000
  • Reference Number200169671_11
Shortlist Never pay anyone for job application test or interview.

How to Apply for a role

  1. Complete Application Form
  2. Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role.
  3. Send application by clicking the Apply Now button.
  4. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at andrew@jobzilla.com.au

DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA

Complete your VIP Job Application Now

NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person.