Housing Manager

  • Post Date: April 24, 2019
  • Applications 0
  • Views 154
Job Overview

Paxus is currently recruiting for a Housing Manager for an initial contract until June 2019 with strong extension possibilities.

The Housing Manager role is responsible for managing a portfolio of public housing tenancies and for providing advice and support to public housing tenants to assist them to maintain their tenancy.

Key outcomes expected of a Housing Manager:

  • Application of legislation, housing policy and business rules;
  • Provision of quality client service;
  • Management of tenancies, accounts and neighbourhood issues;
  • Community liaison and partnerships;
  • Assessment of client circumstances in respect of housing and support needs;
  • Assistance to clients to access specialist services from within and outside the organisation;
  • Input into planning, reporting and delivery of services;
  • Streamlined maintenance processes;
  • Improved communication across the organisation;
  • Improved sustainability of tenancies;
  • Resolution of customer complaints; and
  • Positive feedback from clients and community.

The roles and responsibilities of this position include:


  • Take a problem solving approach and make decisions responsive to identified needs;
  • Work in partnership with clients and the community;
  • Work in a team and independently; and
  • Implement and apply legislation, policies and business rules.


  • Undertake client service visits;
  • Carry out routine property inspections and provide advice on property standards;
  • Assess household income and approve rental subsidies;
  • Record client contact;
  • Assist clients with maintenance issues;
  • Utilise business systems to record information in accordance with the business rules;
  • Understand client circumstances and assist clients to access services that enhance their tenancies and independent lifestyles;
  • Identify clients who may have complex needs and implement early intervention processes;
  • Assist clients to resolve tenancy issues and neighbourhood disputes;
  • Manage tenancy breakdown;
  • Monitor rental accounts and negotiate repayments with clients;
  • Take appropriate action in cases of breaches of tenancy agreements and legislation;
  • Monitor case plans and work towards preventing evictions
  • Maintain and improve social tenancy linkages;
  • Provide input into planning and delivery of services;
  • Contribute to the development of individual workplans and take responsibility for own learning requirements;
  • Ensure accuracy of information systems and integrity of data;
  • Prepare general correspondence and provide information and draft replies for responses to ministerial correspondence;
  • Undertake financial journal processing;
  • Interpret financial data;
  • Plan workload to achieve business targets/outputs.


  • Current driver’s licence.
  • Experience in using a range of IT business and office applications.
  • Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 will be required

To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Aaron Reichelt on 02 6151 9219. Please quote our job reference number: 200187408.

Job Detail
  • Salary -
  • Reference Number200187408_1
  • External Form Linkhttps://apply.wizardsoft.com/Home/Index/5/17/200187408_1
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