FinitePost Date: May 19, 2017Applications 0Views 3565 Job Overview Type: JS(ML)21833 Job type: Contract DESCRIPTION Skills BASELINE SECURITY CLEANRANCE REQUIRED INCLUDING FULL POLICE CHECK SCREENING This large Government agency is expanding and requires and experienced Help Desk Support Officer to hit the ground running. The ICT Service Desk Analyst will provide responsive, reliable, and respectful 1st level ICT support and service to the organisation within the Service Level Agreement timeframes. ICT duties include: Providing assistance via phone, email, and in person; Managing incidents and requests using the IT Service Management Software system Deliver 1st level ICT support for enterprise and corporate systems and triage incidents for escalation as required. Deliver consistently high customer service while striving for a high level of first contact resolution. Ensure customers are kept up to date on the status of reported incidents and service requests. Resolve incidents and complete service requests within established timeframes in accordance with Service Level Agreements and as directed. Contribute to information sharing within the team by documenting processes and standard operating procedures as required and proactively update the Knowledge Base for both client and support staff. Focus on team goals and objectives while effectively contributing to team outcomes. Work collaboratively with other support teams to ensure a quality Contribute to a healthy and safe working environment, modelling ethical behaviour and practices consistent with the APS Code of Conduct and APS Values. Utilise computer based support tools such as Cherwell and remote control software to log, update, and resolve incidents and service requests. Ensure processes and procedures are adhered to and approval is sought prior to proceeding when required for resolving incidents and service requests. User account administration in Microsoft Active Directory and Exchange in accordance with ICT Policies You will be required to ensure you have the following skill set Demonstrated IT analysis, problem solving and resolution skills. A demonstrated ability to manage competing priorities. Ability to quickly acquire new skills and put them into practice. Personal drive, self-motivation and teamwork skills. Excellent customer service skills. If you know you can confidently complete the above role and pass a government security clearance and police check, I welcome you to apply as soon as possible. Reference M19 Location Melbourne, Victoria Start date – Rate – Contact Finite IT Recruitment SolutionsPlease send Resumes (CV’s) as WORD (any version) attachments. submit Duration 12 months Submitted 18/05/2017 JS(ML)21833 Please mention you found this role on Jobzilla Apply Now Job Detail Offerd Salarynegotiable Career LevelOthers Experience3 Years INDUSTRYGovernment QualificationDiploma Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at [email protected] DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) DevOps Engineer (Maintenance) on February 16, 2018 Full Time VIDEO CONFERENCING- TECH SUPPORT on June 10, 2017 Contract DESKTOP SUPPORT/APPLICATION PACKAGING – FINANCIAL SERVICES on June 10, 2017 Permanent SENIOR DESKTOP ENGINEER – M5 on June 1, 2017 Permanent TECHNICAL SUPPORT OFFICER (OFFICE 365) on May 31, 2017 Contract SCCM ADMINISTRATOR on May 27, 2017 Contract HELP DESK SUPPORT OFFICER – LEVEL 1 – SECURITY CLEARANCE on May 27, 2017 Contract DESKTOP SUPPORT | NV1 on May 27, 2017 Contract DESKTOP SUPPORT on May 22, 2017 Contract ECHNICAL SUPPORT OFFICER/SENIOR DESKTOP SUPPORT OFFICER on May 22, 2017 Contract Contact the Job Doctor Email Your IssuesCommentsThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.