HELP DESK SUPPORT OFFICER – LEVEL 1 – SECURITY CLEARANCE

Finite
  • Post Date: May 20, 2017
  • Applications 0
  • Views 120
Job Overview

Type: Contract

Location: Melbourne, Victoria

Reference Number
Please quote this reference number.

JS(ML)21833

Job type: Contract

DESCRIPTION

Skills

BASELINE SECURITY CLEANRANCE REQUIRED INCLUDING FULL POLICE CHECK SCREENING

This large Government agency is expanding and requires and experienced Help Desk Support Officer to hit the ground running. The ICT Service Desk Analyst will provide responsive, reliable, and respectful 1st level ICT support and service to the organisation within the Service Level Agreement timeframes. 

ICT duties include:

  • Providing assistance via phone, email, and in person;
  • Managing incidents and requests using the IT Service Management Software system
  • Deliver 1st level ICT support for enterprise and corporate systems and triage incidents for escalation as required.
  • Deliver consistently high customer service while striving for a high level of first contact resolution.
  • Ensure customers are kept up to date on the status of reported incidents and service requests.
  • Resolve incidents and complete service requests within established timeframes in accordance with Service Level Agreements and as directed.
  • Contribute to information sharing within the team by documenting processes and standard operating procedures as required and proactively update the Knowledge Base for both client and support staff.
  • Focus on team goals and objectives while effectively contributing to team outcomes.
  • Work collaboratively with other support teams to ensure a quality
  • Contribute to a healthy and safe working environment, modelling ethical behaviour and practices consistent with the APS Code of Conduct and APS Values.
  • Utilise computer based support tools such as Cherwell and remote control software to log, update, and resolve incidents and service requests.
  • Ensure processes and procedures are adhered to and approval is sought prior to proceeding when required for resolving incidents and service requests.
  • User account administration in Microsoft Active Directory and Exchange in accordance with ICT Policies

You will be required to ensure you have the following skill set

  • Demonstrated IT analysis, problem solving and resolution skills.
  • A demonstrated ability to manage competing priorities.
  • Ability to quickly acquire new skills and put them into practice.
  • Personal drive, self-motivation and teamwork skills.
  • Excellent customer service skills.

If you know you can confidently complete the above role and pass a government security clearance and police check, I welcome you to apply as soon as possible.

Reference M19

Location

Melbourne, Victoria

Start date

Rate

Contact

Finite IT Recruitment Solutions
Please send Resumes (CV’s) as WORD (any version) attachments.

submit

Duration

12 months

Job Detail
  • Offerd Salarynegotiable
  • Career LevelOthers
  • Experience3 Years
  • INDUSTRYGovernment
  • QualificationDiploma
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