Desktop Support Analyst

  • Post Date: April 17, 2018
  • Applications 0
  • Views 135
Job Overview

We are currently looking to engage a Desktop Support Analyst who can support an enterprise wide program of work for a large and complex Government organization.

Working as part of a well-established and high performing team, you will be responsible providing onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the organisation and its clients. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services.

The environment would best suit an experienced professional with both commercial and government expertise.   

Role Responsibilities:

  • Identify and escalate any risks to Desktop support services on behalf of clients and/or the organisation businesses.
  • Providing input to ensuring that the reporting that is presented internally and externally meets expectations for defined SLA’s, timeframes, quality and integrity.
  • Log incidents & requests, triage and response/resolution in accordance with agreed SLA and customer expectations.
  • Collaborate and assist internal application and technical teams by providing hands and feet support at customer premises.
  • Supporting efforts to maintain customer specific technical and process knowledgebase to maintain currency and relevancy within the portfolio of Desktop services.
  • Continually demonstrate support to driving efforts towards continuous service improvement across the Desktop portfolio through problem management.
  • Ensure strict adherence to security and process compliance to maintain continuous delivery of an effective and robust service. Working independently on remote sites and deliver M.A.I.C.D (i.e. moves, additions, installations, changes and decommissioning) of ICT equipment within the scope of Desktop portfolio of services and WHS.

Experience Requirements:

  • Experience and a record of achievement in the delivery of value added Desktop Support Services in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.
  • Demonstrated Knowledge and experience in supporting PC/LAN issues in a Level 1 capacity including phone and conference rooms setup/support, Microsoft Windows based applications, Operating Systems and Office Suite 2013+.
  • Demonstrated knowledge and experience in administration of User and Computer accounts using Microsoft Active Directory and System Center (SCCM)
  • Demonstrated commitment to customer service and continuous improvement

If you are interested in the role, please apply or send updated resume to Ra’id at

To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Ra’id Ahmad on 02 9464 5554. Please quote our job reference number: 200176946.

Job Detail
  • Salary30 - 39.99
  • Reference Number200176946_1
  • External Form Link
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