PaxusPost Date: April 17, 2018Applications 0Views 135 Job Overview We are currently looking to engage a Desktop Support Analyst who can support an enterprise wide program of work for a large and complex Government organization. Working as part of a well-established and high performing team, you will be responsible providing onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the organisation and its clients. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services. The environment would best suit an experienced professional with both commercial and government expertise. Role Responsibilities: Identify and escalate any risks to Desktop support services on behalf of clients and/or the organisation businesses. Providing input to ensuring that the reporting that is presented internally and externally meets expectations for defined SLA’s, timeframes, quality and integrity. Log incidents & requests, triage and response/resolution in accordance with agreed SLA and customer expectations. Collaborate and assist internal application and technical teams by providing hands and feet support at customer premises. Supporting efforts to maintain customer specific technical and process knowledgebase to maintain currency and relevancy within the portfolio of Desktop services. Continually demonstrate support to driving efforts towards continuous service improvement across the Desktop portfolio through problem management. Ensure strict adherence to security and process compliance to maintain continuous delivery of an effective and robust service. Working independently on remote sites and deliver M.A.I.C.D (i.e. moves, additions, installations, changes and decommissioning) of ICT equipment within the scope of Desktop portfolio of services and WHS. Experience Requirements: Experience and a record of achievement in the delivery of value added Desktop Support Services in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience. Demonstrated Knowledge and experience in supporting PC/LAN issues in a Level 1 capacity including phone and conference rooms setup/support, Microsoft Windows based applications, Operating Systems and Office Suite 2013+. Demonstrated knowledge and experience in administration of User and Computer accounts using Microsoft Active Directory and System Center (SCCM) Demonstrated commitment to customer service and continuous improvement If you are interested in the role, please apply or send updated resume to Ra’id at email@example.com To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Ra’id Ahmad on 02 9464 5554. Please quote our job reference number: 200176946. Apply Now Job Detail Salary30 - 39.99 Reference Number200176946_1 External Form Linkhttps://apply.wizardsoft.com/Home/Index/5/17/200176946_1 Apply Now Shortlist Apply Now Never pay anyone for job application test or interview. How to Apply for a role Complete Application Form Upload and attach your CV and Cover Letter, explaining your skills, strengths, expertise and general relevance for the role. Send application by clicking the Apply Now button. If you have any problems please contact our Job Doctor Andrew Matler, a renowned job search strategist and longstanding recruitment expert, as well as being an all around helpful person. Mail him at firstname.lastname@example.org DONT FORGET TO MENTION IN YOUR JOB APPLICATION THAT YOU FOUND THIS ROLE ON JOBZILLA NEED HELP? If you are having trouble with your application or you cannot find the Recruiters email address then forward your application, CV and Cover letter to The Job Doctor Sean who will assist and get your application to the right person. Related Jobs (10) SQL Database Administrator on March 19, 2019 Project Manager on March 19, 2019 HR Customer Services Support Officer on March 19, 2019 DevOps Engineer (Multiple roles) on March 18, 2019 Lead Implementer – Information Security Management System on March 18, 2019 Lead Implementer – Information Security Management System on March 18, 2019 Lead Implementer – Information Security Management System on March 18, 2019 Security Consultant on March 18, 2019 Systems Architect on March 18, 2019 Implementation Coordinator – Permanent – Sunshine Coast QLD on March 18, 2019 Contact the Job Doctor Email Your IssuesPhoneThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle AJAX powered Gravity Forms.