Customer Operations Specialist

Paxus
  • Post Date: October 9, 2018
  • Apply Before: November 6, 2018
  • Applications 0
  • Views 31
Job Overview

As the Sales Support Specialist, you will be responsible for supporting a Sales Team, working with the customer to manage presales, service and account administration activities.

Key Accountabilities

  • Producing quotes for products, services and maintenance and submitting sales orders using a variety of tools and sales systems
  • Investigate and respond to customer queries in relation to order delivery timeframes and logistics
  • Operate as a point of contact for key customers and provide a high level of customer service by prioritising workload effectively based on account importance and manager input
  • Maintain and in some cases build effective relationships with vendors which will help to support the needs of the customer
  • Documentation will be a large part of the role as you will be required to maintain accurate paperwork and files for customers relating to proposals, contracts, and correspondence in systems
  • Assist with proposals, putting together documentation for bids and tender responses

Essential:

  • Experience working in a sales and customer service environment – Ideally within an IT or Telco environment
  • Excellent organisational and administrative skills
  • Manage time effectively and be able to prioritise to meet deadlines
  • Excellent attention to detail
  • Strong skills in a range of IT  Systems and applications – particularly with the MS Office range of products (MS Word, Excel, Access and PowerPoint and Outlook)
  • Excellent verbal and written communication skills

Desirable

  • System skills including SharePoint, SAP, Salesforce etc.
  • Sound products and services knowledge in IT or Telecommunication technologies
  • Understanding quoting and sales order processing

To be considered for the role click the ‘Apply’ button or for more information about this and other opportunities please contact Matthew Jelley on 02 9464 5797. Please quote our job reference number: 200182305.

Job Detail
  • Salary65000 - 70000
  • Reference Number200182305_1
  • External Form Linkhttps://goo.gl/BVnxZ3
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